A 99.9% Server Uptime
The benefit of building your own hosting system is that you don’t need to be worried about compatibility issues – you set up a specific set of software tools in such a way as to be compatible with a particular set of hardware components. The outcome is something a lot more stable and dependable, as there are much less potential risks of failure. We have built our cloud hosting system using time–tested hardware parts as well as a significantly customized version of Security–Enhanced Linux in order to create an extremely secure and safe environment for your own web sites.
This is why, with all our hosting plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
In order to provide a superior web hosting service, you can hardly count on the default network configuration in a datacenter. We’ve set up our very own custom internal network in an effort to ensure an ultra–fast connection speed with the outside world.
And because of this, regardless of which datacenters you choose: our US based datacenter, our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter or our AU based datacenter, you will take advantage of an assured 99.9% network uptime. And this guarantee is valid for all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not delighted by our hosting services, or if you think that they are inadequate, or if you decide that you must use a VPS servers rather than a cloud hosting plan – you will receive a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain full control of your domains even if you close your hosting account with us.
24/7 Technical Support
We have diligently picked each single member of our 24x7 support department to make certain that we can provide the very best technical support that you can get. Each of our support engineers has lots of years of experience working with hosting accounts behind his back, therefore they know what they are doing. Moreover, they are available 24x7 – you will be able to call them at any time and they’ll get back to you ASAP.
Their average support ticket response time is below 20 minutes, whilst with many other web hosting suppliers you are forced to wait for days. Plus, we offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be responded to within sixty minutes.