A ticketing system is the most widely used means of communication that hosting companies offer to their customers. It’s most often part of the billing account and is the quickest way to solve a problem that requires some time to examine or that has to be forwarded to a system administrator. In this way, all responses provided by either side will be stored in the very same location in case somebody else needs to work on the given issue and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you’ll have to log in and out of no less than 2 accounts to do some task or to contact the company’s support team. If you want to manage a couple of domains and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. On top of that, it may take a significant period of time for the hosting provider to process your ticket.

Integrated Ticketing System in Hosting

With a hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket whilst you are browsing your website files or tweaking different settings. The ticketing system is being monitored 24/7 by our customer service technicians and the ticket response time is no more than sixty minutes, but it seldom takes more than twenty minutes to receive support. In stark contrast to some hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information in regard to any technical or billing problem. Moreover, you can read a collection of articles, which will help you resolve the most commonly met predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything connected with your account from a single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a query or bump into a predicament, you can contact our technical support staff representatives instantly without having to log in to a different system. You can look through your website files or check a variety of settings in your account while submitting a new ticket or reading the reply to an older one. In case you have an immense number of tickets and you want to track down a specific one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a reply in no more than one hour irrespective of the nature of your question or issue.