If you’ve ever got any inquiries with regard to the web hosting service in general or if you experience a problem with your websites, you will need to contact the respective hosting provider’s tech support team. It may not make any difference how promptly they’ll answer when you have a generic enquiry, but a problem such as an ill-implemented web app update, for instance, may result in your site becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be out of order. If you offer services or goods online, any outage will affect your site in an unfavorable way and you may lose current or potential customers. Lots of web hosting providers, mainly resellers, reply to e-mails and tickets within 24 hours, but in the Internet era this is way too long, as visitors will rarely revisit a site that’s not functioning properly over extended time intervals.

One-Hour Response Guarantee in Hosting

Our guaranteed max reaction time for any support ticket that you post or any e-mail that you write is just 1 hour, even in case you contact us on weekends and legal holidays. Regardless of the essence of your enquiry or issue, we’ll lend a hand immediately and will provide you with the necessary info to rectify any problem with your websites. The real reply time usually doesn’t exceed fifteen to twenty minutes, which suggests that you can just forget about waiting around for hours to get an issue sorted out or what’s even worse than that – waiting all day only to get a reply that more information is necessary while nothing’s sorted out. We’ll give you assistance at once because we are aware of exactly how expensive time can be in the dynamic electronic space. The sixty-minute reply guarantee is valid for any technical or billing enquiry that you might have relating to our hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we realize how crucial it is to receive swift help, we promise that you’ll never have to wait for more than one hour to receive an answer to any ticket that you send via your semi-dedicated server Control Panel. As it is, you will seldom have to wait around for more than 20-30 minutes and this applies to any inquiry regardless of what its nature is – technical, billing or general. Additionally, our customer and technical support staff is available to you 24x7x365, so even in case you send a ticket during official holidays, you will always receive an immediate response, which will contain the answer to an enquiry, the solution to an obstacle or the details required to solve an issue yourself – in case there is something that you have to do on your end. With us, you’ll never have to waste a day awaiting an answer like you would with many other hosting providers.