One-Hour Response Guarantee in Hosting
Our guaranteed max reaction time for any support ticket that you post or any e-mail that you write is just 1 hour, even in case you contact us on weekends and legal holidays. Regardless of the essence of your enquiry or issue, we’ll lend a hand immediately and will provide you with the necessary info to rectify any problem with your websites. The real reply time usually doesn’t exceed fifteen to twenty minutes, which suggests that you can just forget about waiting around for hours to get an issue sorted out or what’s even worse than that – waiting all day only to get a reply that more information is necessary while nothing’s sorted out. We’ll give you assistance at once because we are aware of exactly how expensive time can be in the dynamic electronic space. The sixty-minute reply guarantee is valid for any technical or billing enquiry that you might have relating to our hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we realize how crucial it is to receive swift help, we promise that you’ll never have to wait for more than one hour to receive an answer to any ticket that you send via your semi-dedicated server Control Panel. As it is, you will seldom have to wait around for more than 20-30 minutes and this applies to any inquiry regardless of what its nature is – technical, billing or general. Additionally, our customer and technical support staff is available to you 24x7x365, so even in case you send a ticket during official holidays, you will always receive an immediate response, which will contain the answer to an enquiry, the solution to an obstacle or the details required to solve an issue yourself – in case there is something that you have to do on your end. With us, you’ll never have to waste a day awaiting an answer like you would with many other hosting providers.