Phone Support in Hosting
As we have live phone support 14 hours a day, you have the option to get in touch with us and speak with our customer support representatives to get more info about the hosting that we provide and ensure that our servers match the system requirements for your sites prior to purchasing anything. For your benefit, we have phone numbers on three different continents so that you'll be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already a customer, you can give us a call about general and billing issues, or even about some tech ones. In case the problem is strictly technical or it can take longer time to investigate, you'll have to employ our ticketing system, that will allow both you and our tech support crew to monitor the info provided by each side.
Phone Support in Semi-dedicated Servers
If you need more details about the semi-dedicated servers that we provide, you'll be able to call any of the three support phone lines that we have worldwide - in the U.S.A., the UK and Australia. Thus, you will be able to check ahead of time whether our services are appropriate for your websites. If you are already our customer and you have a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours daily about any billing or common questions. For strictly technical issues you'll have to use our ticketing system in order to communicate with our tech support as someproblems just need additional time to be solved, still we will assist you on the phone with a lot of minor technical issues as well, saving you time and efforts.