Although this is not the most importantaspect to help you distinguish a trustworthy hosting supplier from a bad one and a reseller from an actual provider, the option to call and speak with a live person is a sign that you are not using the services of a one-person firm and that you can get in touch with somebody whenever you're in need of assistance. The phone support for hosting services may range from basic to expert, which means that the problems that can be resolved through a call vary based on the supplier. In most cases, these matters are more basic and feature billing or first level tech issues since more complex issues generally require a support ticket where both you and the sysadmins can follow what is going on with a specific situation. Nonetheless, being able to call your provider can save you considerable time and efforts for the countless small issues that will eventually show up when you manage your website hosting account.

Phone Support in Hosting

As we have live phone support 14 hours a day, you have the option to get in touch with us and speak with our customer support representatives to get more info about the hosting that we provide and ensure that our servers match the system requirements for your sites prior to purchasing anything. For your benefit, we have phone numbers on three different continents so that you'll be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already a customer, you can give us a call about general and billing issues, or even about some tech ones. In case the problem is strictly technical or it can take longer time to investigate, you'll have to employ our ticketing system, that will allow both you and our tech support crew to monitor the info provided by each side.

Phone Support in Semi-dedicated Servers

If you need more details about the semi-dedicated servers that we provide, you'll be able to call any of the three support phone lines that we have worldwide - in the U.S.A., the UK and Australia. Thus, you will be able to check ahead of time whether our services are appropriate for your websites. If you are already our customer and you have a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours daily about any billing or common questions. For strictly technical issues you'll have to use our ticketing system in order to communicate with our tech support as someproblems just need additional time to be solved, still we will assist you on the phone with a lot of minor technical issues as well, saving you time and efforts.