Customer Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a one–hour response time guarantee for each support ticket or email that you send to the help desk team. We will swiftly respond to all the general queries and forward right away the case to our system administrators if any additional assistance is needed. If you order our Optional Admin Services package, we’ll carry out any of the included server management services at a time that has been discussed with you upfront.
A First–Class Client Care Service
If you require any help with our Website Control Panel or with any of the applications that we have installed on the server on your behalf, do not hesitate to touch base with the client support team at any moment through the ticketing system. Moreover, if you need help administering your dedicated web hosting server, you can make use of the Optional Admin Services package, that includes weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup hard disk drive storage space, etc.
An Intuitive Help Section
Each dedicated server is equipped with our charge–free Website Control Panel, which features an extensive knowledgebase and a group of instructional video tutorials. Whenever you need help while working with the Website Control Panel, just click on the Help or Videos buttons situated in the upper right corner.