Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Website Control Panel you will find a comprehensive Help Center section offering various help articles and regularly asked questions. They are compiled by our support team of professional technicians. Simply type in your question and our clever software will give you the most suitable answer.

  • Top quality support service

  • How–To Videos

  • For those of you who’d like to discover how to take care of a regularly encountered problem by watching an instructional video clip, we’ve added a collection of video tutorials to our Website Control Panel. All the tutorial video clips are very short and easy to follow. They offer visual presentations of various web site management operations.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 customer care service with a 1–hour ticket response time guarantee. A team of seasoned support engineers will be at your disposal to reply to all the queries that you might have. During non–peak periods, a response will be supplied in even less than 20 minutes.