1 hour ticket response
DotComLogic’s team of technicians is committed to providing quick answers to each of your queries. We’ll examine your customer support ticket the minute it has been received and will respond with a solution within maximum 1 hour after the tech support ticket submission. In reality, our average response time is 20 minutes.
A Top–Notch Client Care Service
Our customer service technicians have significant experience in the hosting arena and are competent enough to provide a rapid solution to your problem. If, however, the issue at hand is not within the competency of a support technician, the support ticket will be sent to a programmer or administrator for further assistance.
An Intuitive Help Center Section
To help you get a quick suggestion on how to use a certain feature, we have incorporated a truly user–friendly Help section in your Website Control Panel. You can browse through a large collection of web hosting account management articles and website management articles, have a glance at our F.A.Q. repository or check our how–to video tutorials.