Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Answer Guarantee

  • Our tech assistance team is online round the clock to attend to all your support needs. Each ticket you post to us shall be replied to within no more than one hour. If your situation requires assistance from an administrator, we will send the ticket to the technician on shift and will notify you that the situation is being taken care of.

  • Top quality support service

  • Expert Client Support Service

  • We offer you 7 days a week tech help and support via a turbo–fast ticketing system integrated into your Control Panel. You’re able to email us anytime about any of the software packages that come installed in advance on your virtual server, including the desired Linux OS, the server administration panel and our in–house designed Website Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • An in–depth and frequently updated article base is incorporated into our custom–built Website Control Panel. It provides quick tips on how to execute all of the common web site maintenance tasks. The Help area provides thorough how–to tutorials and step by step video training. You can access the Help section by clicking the Help or Video buttons in the top right side of each Control Panel section.