Integrated Ticketing System in Hosting
With a hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket whilst you are browsing your website files or tweaking different settings. The ticketing system is being monitored 24/7 by our customer service technicians and the ticket response time is no more than sixty minutes, but it seldom takes more than twenty minutes to receive support. In stark contrast to some hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information in regard to any technical or billing problem. Moreover, you can read a collection of articles, which will help you resolve the most commonly met predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything connected with your account from a single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have a query or bump into a predicament, you can contact our technical support staff representatives instantly without having to log in to a different system. You can look through your website files or check a variety of settings in your account while submitting a new ticket or reading the reply to an older one. In case you have an immense number of tickets and you want to track down a specific one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a reply in no more than one hour irrespective of the nature of your question or issue.