The access to the customer and technical support that a hosting company provides can tell you a lot about the services they provide too. When you're allowed to use only e-mails or tickets, you have most probably found a reseller not the actual hosting supplier. If this is the case, you'll probably have to wait for a couple of days in order to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to consult with the actual website hosting company for additional assistance. When the supplier offers you different ways of communication with short response time available anytime, they're almost certainly the top provider, not only a reseller. So you'll benefit from prompt assistance and top quality support since they will have direct access to the servers where your account will be created. No matter what the issue - technical or sales, it is generally much better to communicate with your hosting company right away via your preferred way of communication.

24/7 Customer Support in Hosting

We supply 24/7 billing, customer and tech support for all of our hosting. Even if you aren't our client yet and you have some questions, we will give you a hand without delay and provide the necessary info, to give you a choice to make the very best decision when you acquire a new website hosting account. We're available twenty-four seven, including holidays and weekends, and we offer various means of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have multiple phone numbers internationally, so that you're able to call the one which is closer to you. The max response time for the e-mail messages and your tickets is one hour. The standard response time is no more than 15-20 minutes, so you can forget all about waiting for a few days to get support for any task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try out our support services even before you get a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and basic questions. Our agents can help you select the most suitable package or give you details about our servers, to verify if the system requirements for your websites are met. When you're an existing customer, you'll also be able to contact us via electronic mail or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We warrant that if you employ these two ways of contact, you'll receive a response within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. If you've employed the web hosting services of other suppliers, even big ones, you'll be able to compare the reply time because it usually takes a full day for them to address a ticket.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we provide feature 24/7 support through different methods of communication and with a one-hour maximum answer time guarantee. If you want to find out more about the plans or you have any kind of billing or general questions, you are able to call one of the local numbers that we have around the globe or you may use our live chat service and consult with a live agent. For entirely tech matters which need assistance from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail, since all of these channels are more appropriate to track a certain issue. The answer time for them rarely surpasses half an hour, so that you can forget all about having to wait for a whole day to get assistance. The support service is available for all the server-related issues, including the pre-installed software. In the event that you want assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all of the plans.