In case you’ve never had a hosting account or you are changing companies and the new one employs an account administration interface that you have not seen before, you may become puzzled about how to carry out a particular task in your account or on your computer. That’s why, lots of web hosts have set up a knowledge base, which enumerates the most common queries and issues associated with their platform, instead of adding only generic facts. This type of knowledge base will enable you to find the right information quickly and effortlessly, so you won’t need to waste both time and energy on matters that may require something as elementary as pressing a button or checking a tickbox. Thus, not only can you get stuff done, but you can also get to know lots of new and valuable things, both about the way you can manage your account and about the way the hosting service functions as a whole.

Extensive Online Documentation in Hosting

If you’ve purchased your first hosting account from our company or have migrated your site over to us, you will grow accustomed to our services and our in-house created Hepsia Control Panel very quickly due to the fact that we have prepared an exhaustive knowledge base where you can find all the info that you could ever need – both general info about the service as a whole and more concrete info about the different functions that you can use and the complications that you might chance upon. The articles themselves are located in 2 places. The entire article archive can be accessed via the Help section of the Control Panel. You can access relevant articles about the different functions in every section of the Control Panel too. You can become aware of how to accomplish basically everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles offer comprehensive guidelines, so you will never get puzzled on account of an unclear text. Needless to say, in case you run into a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our client care staff representatives 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled an exhaustive knowledge base for all our present and future customers, so if you get a semi-dedicated server package from us, you’ll be able to find any information that you are looking for at any time. We’ve got a lot of educative articles, which will help you better understand what’s going on in your semi-dedicated server account – "What’s PHP?" and "What are file access permissions?" are simply 2 instances. Our step-by-step guides will help you do anything you wish – extract an archive file, import a MySQL database, forward a domain, etc. Furthermore, we also have troubleshooting guidelines, which will permit you to find out what precipitates a certain problem and the probable solutions for it. If you’re unable to send email messages or your domain name opens an HTTP 500 error message, for example, you can check our knowledge base and correct the problem immediately. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.