A live chat is a real-time way of communication between a website hosting provider's support team and its clients. It's an efficient way to get some information about the web hosting services or have some issue resolved as you're talking to a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the lower possibility of mistakes at the time you exchange info such as usernames or domain names, the more rapid response time since the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the representative examines the issue in question. In addition, you'll be able to join a live chat room from any kind of computer which is connected to the Internet, avoiding the phone rates that you'll need to pay when you're calling to a different country.

Live Chat Support in Hosting

In addition to the telephone and ticket support, we supply live chat support too. You are able to contact us every day, which includes holidays and weekends, and we will give you more information about the hosting that we offer in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Though for entirely tech matters you will need to open a ticket to the tech support team, since such matters need additional time to be taken care of, you may still get in touch with us on the live chat for some technical details. To give you an example, we are able to assist you to set up an email address in your e-mail client or troubleshoot a number of problems, saving you a lot of time. Even if our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with all of our semi-dedicated servers, you'll be able to get the replies for any questions you have or get a lot of issues dealt with right away. The chat service is accessible every single day, so you're able to speak to an agent even on holidays and weekends. In the event that you're unsure which plan would be better for your sites or if our state-of-the-art cloud hosting platform matches some system requirements, you may come on the live chat before you purchase anything. In case you are a current customer, you're able to obtain more details about billing issues, account settings along with various common tech troubles you may experience, let's say in case you cannot set up an e-mail account in a client on your PC. The live chat will save you time and effort no matter where you are or when you contact us.